Eligibility: We accept returns on defective items or on orders dispatched by error, within 5 days of purchase. Items must be unworn, undamaged, and in their original packaging, accompanied by the original receipt.
Non-Returnable Items: Custom orders, personalized pieces, damaged orders during transit and final sale items are non-returnable and non-exchangeable.
Process: To initiate a return please contact us at sljewelryshop@gmail.com Refunds will be processed to the original payment method within 7-10 business days after we receive the item.
Shipping
Domestic Shipping: We offer free standard shipping on all domestic orders over $50. Orders are processed within 2-3 business days.
International Shipping: International shipping rates vary by destination. Customers are responsible for any customs fees or import duties.
Order Tracking: Once your order is shipped, you will receive an email with tracking information.
Payment Options
We accept all major credit cards, and other secure payment methods as indicated at checkout.
For custom, wholesale or large orders, a 50% deposit is required at the time of order, with the balance due upon completion.
Wholesale - Custom Orders
Process: Custom orders require a consultation to discuss design, materials, and pricing. A non-refundable deposit is required before production begins.
Timeline: Custom orders typically take 4-6 weeks to complete, depending on the complexity of the design.
Changes and Cancellations: Once production begins, no changes or cancellations can be made.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. We do not share or sell your information to third parties. For more details, please review our Privacy Policy.
Customer Service
We strive to provide the best customer service possible. If you have any questions or concerns, please do not hesitate to contact us at sljewelryshop@gmail.com